Thank you for shopping at [Your Shop Name]. We want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to help.

Returns

You have 30 days from the date of delivery to return an item.

To be eligible for a return, your item must be:

• Unworn, unused, and in the same condition you received it.

• In its original packaging with all tags and labels attached.

Certain items cannot be returned, such as:

• Custom-made or tailored caftans.
• Sale or discounted items.
• Accessories (belts, jewelry, etc.), unless faulty.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within [5–10 business days].

Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted.

Exchanges

We only replace items if they are defective, damaged, or the wrong size (subject to availability).

If you need to exchange an item, please contact us at [Your Email/WhatsApp].

Return Shipping

Customers are responsible for paying their own shipping costs for returning items.

If the return is due to our error (wrong item, defective product), we will cover the return shipping.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

Address: [Your Store Address, if any]

Email: [Your Email]